Connect Twilio, SignalWire, Plivo, Vonage, or your own SIP trunk and dial straight from Pact. Calls stream a live transcript with sentiment and topics, coaching cues fire mid-call, and post-call actions draft the follow-up and update the record. Spend is metered per user, team, and tenant with threshold alerts — and the whole engine is MCP-native.
Illustrative outcomes — composite of design-partner deployments
↓ 0
carrier lock-in — bring your own trunk
↑ 100%
of calls transcribed, scored, and filed automatically
↓ 6 min
post-call admin per rep per call
↑ 2.2×
coaching moments caught while the call is live
What you get on day one
Twilio, SignalWire, Plivo, Vonage, or a raw SIP trunk plug in behind one Voice client — you keep your carrier relationship and your rates. Configure the greeting, persona, and language per tenant; a DTMF PIN gates unknown callers.
Dial, answer, transfer, and send DTMF from a softphone that lives next to the record — no desk phone, no separate app. The call is attached to the contact before it connects.
Watch a call in flight: streaming transcript, live sentiment, surfaced topics, and a running cost meter. A manager can join as a silent observer to shadow a rep without the caller knowing.
Coaching cues fire live off the transcript and sentiment — the next question to ask, the objection to name, the risk to flag — while the call is still happening. When sentiment crosses a threshold, the call escalates to a manager in real time.
The moment a call ends, Pact drafts the follow-up email, updates the deal or ticket, and files the recording, transcript, and summary. You approve the actions; the busywork is already done.
Voice spend is metered per user, team, and tenant with a daily budget and live remaining balance. Set alert, throttle, or block behavior at each scope — so a runaway autodialer can't quietly burn the month's budget.
The shipped product surfaces this role lives in.
“We kept our Twilio numbers and pointed them at Pact. Now every call transcribes itself, coaches the rep in real time, and files the follow-up before they hang up. The budget guardrails mean finance stopped worrying about the autodialer.”
VP of Sales Development · illustrative scenario
More Customer Success roles
Transparent plans — the Free plan stays free under the limits, and Pro and Team open with a 14-day trial, full features, no card. Compare them side by side.
Last reviewed: 2026-07-10
American English · claims grounded against shipped functionality
Closes DP-014 + DP-015