Inbox
One feed for every social and messaging conversation — real-time, with AI-assisted replies and undo-send.
The inbox is a single, real-time feed of conversations across your connected social and messaging channels. Instead of bouncing between apps, your team triages, replies, and resolves from one place.
Channels
The unified inbox brings together:
- LinkedIn, Facebook, and Instagram — engagements and mentions
- WhatsApp and Messenger — direct messages
Each item shows its channel so you always know where a message came from. Connect channels under Channels.
Email lives in mailbox sync
The inbox covers social and messaging. Email replies sync through your connected mailbox — see Gmail & Outlook.
Real-time updates
The inbox subscribes to a live server-sent event stream, so new messages appear as they arrive — no manual refresh. Open it on a second screen during a campaign and watch replies land in real time.
AI-assisted replies
For social engagements and mentions, Draft with AI generates a suggested reply you can edit before sending. It's a starting point, not an autopilot — you stay in control of every word.
Where AI drafting is available
Draft with AI is offered on social engagements and mentions. WhatsApp and Messenger replies are composed directly.
Sending, with a safety net
When you send a reply, Pact holds it for a few seconds and shows an Undo button. Click it within the window and the message never leaves. Let the window pass and it sends. It's the simplest guard against the message you wish you hadn't sent.
Triage tools
- Search filters the feed by sender or message text as you type.
- Resolve clears a handled conversation.
- Archive moves an item out of the active list.
- Mark unread brings one back to your attention; open items show in bold.
- Assign routes a conversation to a teammate.